Legal — Terms, Returns & Consumer Rights (AU)

Key legal information for customers in Australia, including Australian Consumer Law guidance, returns, intellectual property and dispute resolution.

Terms & Conditions

These Terms set out how Newplace (ABN: 12 345 678 901) sells goods and services. By placing an order you accept these Terms and our delivery, returns and warranty policies.

Prices include GST where applicable. Delivery charges are shown at checkout.
Payment methods: card and PayPal. Full payment is required before dispatch.
We reserve the right to cancel orders with notice and refund where necessary.

Shop stationery

Returns & Refunds

We comply with the Australian Consumer Law (ACL). If a product is faulty, not fit for purpose or does not match description, you have consumer guarantees entitling you to a repair, replacement or refund.

Contact support within 30 days for change-of-mind returns (subject to restocking and postage).
Faulty items: report promptly; we will provide instructions for return and assessment.
Proof of purchase is required for all returns and warranty claims.

See full process on our Contacts page to start a return.

Australian Consumer Law — What you should know

Under the ACL, consumers are entitled to certain guarantees which cannot be excluded. These include guarantees about acceptable quality, fitness for purpose and matching description.

For significant issues, you may be entitled to a refund. For minor problems, we may offer repair or replacement.

For detailed guidance visit the Australian Competition & Consumer Commission (ACCC) website. Our policy complements ACL rights and does not limit them.

Intellectual Property

All content on newplace.life, including images, text, branding and design, is owned or licensed by Newplace. You may not reproduce our content without written permission. Product images may show accessories for illustrative purposes.

Brand & Trademarks

The Newplace name, logo and marks are trademarks. Requests to use our branding for media or resale partnership should be made in writing to Newplace@outlook.com.

Complaints & Dispute Resolution

We aim to resolve complaints quickly and fairly. Contact our support team first. If unresolved, Australian consumers may seek external dispute resolution via the ACCC or state consumer protection agencies.

Internal contact

Email: Newplace@outlook.com

Phone: +61 42 973 85 01

External bodies

ACCC — Australian Competition & Consumer Commission
Consumer Affairs Victoria (for residents of VIC)

Quick references

We ship Australia-wide. Orders are processed within 1–3 business days. Delivery estimates depend on destination; express options available at checkout.

Manufacturer warranties (if any) apply in addition to ACL consumer guarantees. For repairs, contact support with proof of purchase.

Our Privacy Policy explains how we collect and use personal information. See Privacy Policy for details on rights, retention and access under Australian privacy law.

Business details & Governing Law

Business name: Newplace
ABN: 12 345 678 901
Address: 45 Smith Street, Fitzroy VIC 3065, Australia
Email:Newplace@outlook.com
Phone:+61 42 973 85 01

These Terms are governed by the laws of Victoria, Australia. Where consumer law provides otherwise (for consumers in Australia), those rights apply and cannot be excluded.

Frequently Asked Questions

How long to return?

Report faulty items ASAP; change-of-mind returns within 30 days where accepted.

Do you offer replacements?

Yes — subject to assessment under ACL and our warranty policies.

Where to get more help?